FAQ Page

Q: How do I check the status of my order?
A: Once your order is placed, please allow 2–3 business days for processing. After your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your order through the link provided or on our Track Your Order page.

Q: How long does shipping take?
A: Order processing takes 2–3 business days. Standard shipping usually takes 7–15 business days depending on your location. You will receive tracking details as soon as your order is shipped.

Q: Do you offer express shipping?
A: Yes! Glowcy offers express shipping at checkout for an additional fee. Express orders are prioritized and typically arrive within 3–7 business days after processing.

Q: Is my personal information safe on your website?
A: Absolutely! Glowcy uses secure SSL encryption to protect your personal and payment information. We do not store your credit card details after your purchase.

Q: How do I place an order on your website?
A: Simply choose a product you like, click "Add to Cart" or "Buy Now", then fill in your shipping and payment details to complete your purchase.

Q: Can I cancel or change my order?
A: If you need to make changes or cancel your order, contact us at lunatrimmm@gmail.com within 12 hours of placing it. Once your order has been processed or shipped, we may not be able to make changes.

Q: What is your return or refund policy?
A: If your item is damaged or you’re not satisfied, please contact us within 7 days of delivery with photo/video proof. We’ll assist you with a replacement or refund depending on the issue.